Non-Emergency Patient Transport (NEPT)
At ProMED Tasmania, we deliver professional Non-Emergency Patient Transport (NEPT) services across Tasmania, providing safe, compassionate, and clinically appropriate care from bedside to destination.
We support patients travelling for medical appointments, inter-facility transfers, hospital discharges, and specialist care — ensuring comfort, dignity, and continuity of care throughout the journey.
ProMED Tasmania is fully licensed by the Department of Health (Tasmania) as a private Low Acuity and Medium Acuity Non-Emergency Patient Transport (NEPT) provider. Our operations comply with Tasmanian regulatory requirements, and our crews are appropriately qualified to deliver patient-centred transport in line with clinical governance, safety, and quality standards.
Why Choose ProMED Tasmania?
Qualified Staff: All ProMED Tasmania NEPT crew are trained in first aid, patient handling, infection control, and clinical care, with ongoing clinical support available throughout every transport.
Compassionate Care: We focus on patient-centred care, dignity, comfort, and safety throughout the journey.
Statewide Coverage: From Hobart to Huonville, Strahan to Swansea, we're here where and when you need us — statewide, 24 hours a day, 365 days a year.
Reliable & Coordinated: On-time arrivals backed by seamless communication with referring facilities, stakeholders, families, and patients.
Staff
Our NEPT team is made up of qualified and experienced Patient Transport Officers and Clinical Escorts. Every team member completes regular training and professional development, alongside thorough background checks, ensuring we consistently deliver clinical excellence and uphold industry best practices.
Fleet
Our NEPT fleet is purpose-equipped to support a range of patient needs, with modern medical equipment, climate-controlled interiors, and secure patient restraint systems designed for comfort and safety. All vehicles are regularly serviced and compliance-checked in line with industry and regulatory standards.
Services
We proudly serve hospitals, aged care facilities, medical clinics, and private homes across Tasmania. Our team specialises in inter-facility transfers, hospital discharges, outpatient appointments, community access transport, and palliative and respite care transfers.
Eligibility Criteria for ProMED Tasmania NEPT Services
Requests for ProMED Tasmania Non-Emergency Patient Transport (NEPT) services must meet the following criteria:
Patient is aged 2 years or older
Patient is of clinically stable condition
Patient is not expected to deteriorate during transport
Patient does not have acute or time-critical medical needs
Patient weight is under 150kg
Patient does not require airway support, ventilation or high-flow oxygen (>8LPM)
Patient does not require intensive care, paediatric/neonatal transport
Patient does not require physical or chemical restraint
Patient is not aggressive, violent or unpredictable
Patient has clinical vital signs within normal parameters for their age
For any uncertainty about eligibility, please contact a friendly team member for advice or to discuss clinical needs. Some patients require a Clinical Escort to be provided by ProMED Tasmania.
Patients will be reviewed on booking by our team and upon collection by the NEPT crew to confirm suitability for Non-Emergency Patient Transport (NEPT).
Frequently Asked Questions
What is NEPT?
Non-Emergency Patient Transport (NEPT) is for clinically stable patients who require medical supervision during transport but do not need emergency care.
How much notice is needed for a booking?
We recommend at least 24 hours' notice where possible. Urgent same-day bookings may be accommodated depending on availability.
Who can request NEPT services?
Referrals can be made by hospital staff, GPs/doctors, aged care facilities, family members or the patient themselves.
Can someone accompany the patient?
Yes, one support person may travel with the patient where appropriate and vehicle capacity allows. This must be confirmed at the time of booking.
Is there a cost for NEPT services?
Cost depends on the service type and referral source. There may be some funding available for certain patients. Pricing and cost will be advised at time of booking.
Do you transport children?
Yes, we are authorised to transport children aged 2 years and over with patients aged 2-14 years requiring a clinical escort and accompaniment by a carer or legal guardian.
What areas of Tasmania do you cover?
We operate statewide, including metro and regional areas (excluding Bass Strait Islands). If you're unsure or would like confirmation, just call us to check availability in your area.
What if the patient becomes unstable during transport?
Our crews are trained to manage changes in condition. If needed, we escalate to emergency services and coordinate hospital transfer immediately.
ProMED Tasmania is licenced provider of Low Acuity and Medium Acuity Non-Emergency Patient Transport (NEPT) under the Ambulance Service (Non-Emergency Patient Transport) Regulations 2019.
For more information on Non-Emergency Patient Transport (NEPT) in Tasmania, visit the Tasmanian Department of Health Website.
Ready to book our NEPT services?
Get in touch with our team to discuss your non-emergency patient transport needs. We’ll assess the requirements, coordinate the right crew and vehicle, and manage the journey from bedside to destination.