A New Chapter Begins

ProMED Tasmania has been formally licensed by the Tasmanian Department of Health to operate as a Non-Emergency Patient Transport (NEPT) provider for low and medium-acuity transfers, and we couldn't be prouder to share the news.

Getting here took months of preparation and planning. The licence belongs to every member of our team, and to everyone who believes Tasmanians deserve a higher standard of care between point A and point B.

In the weeks ahead, you'll start to see our NEPT vehicles and crews on the road across the state.

To our team, our partners, our referrers and the community that has cheered us on: thank you. We've been working towards this for a long time, and we can't wait to get started.

What Our NEPT Service Looks Like

ProMED Tasmania provides non-emergency patient transport that is safe and clinically appropriate from bedside to destination, and our crews treat every patient as a person.

We're here for patients heading to medical appointments, moving between facilities, returning home after a hospital stay, or accessing specialist care. Whatever the reason for the trip, we look after the patient's comfort, dignity and continuity of care.

As a fully licensed private provider of Low and Medium Acuity NEPT under Tasmanian law, ProMED Tasmania operates within a clear framework of clinical governance, safety, and quality. Our crews are trained to the standards required by the licence, and we follow the regulator's requirements from the first call to the final handover.

What Sets ProMED Tasmania Apart

• Every officer is trained in first aid, manual and patient handling, infection prevention and clinical care, with clinical backup available throughout each transport.
• We treat each patient as a person first, with attention to dignity, comfort, communication and safety from pickup to drop-off.
• We cover the whole state, from Hobart to Huonville and Strahan to Swansea, 24 hours a day, 365 days a year.
• We arrive on time and keep referring facilities, families and patients informed.

Our People, Vehicles and Services

Our People

Our NEPT crews are experienced Patient Transport Officers and Clinical Escorts. Every one of them is background-checked when hired and completes ongoing training and professional development.

Our Fleet

Each vehicle in our NEPT fleet is fitted with modern medical equipment, climate-controlled interiors, and secure patient restraint systems designed for comfort and safety. Every vehicle is serviced and compliance-checked on a regular schedule.

Our Services

We work alongside hospitals, aged care providers, medical clinics, and private households across Tasmania. Day to day, that means inter-facility transfers, hospital discharges, outpatient appointment runs, community access transport, and palliative and respite transfers.

Who Can Travel With Us

To make sure NEPT is the right fit for the patient, every booking is assessed against the following criteria:

• The patient is aged 2 years or older.
• The patient is clinically stable.
• The patient is not expected to deteriorate during the journey.
• The patient has no acute or time-critical medical needs.
• The patient weighs less than 150 kg.
• The patient does not require airway support, ventilation, or high-flow oxygen (>8 LPM).
• The patient does not require intensive care, paediatric, or neonatal transport.
• The patient does not require physical or chemical restraint.
• The patient is not aggressive, violent, or unpredictable.
• The patient's vital signs sit within normal parameters for their age.

Not sure whether a patient meets these criteria? Get in touch. Our team is happy to talk it through and can arrange a Clinical Escort if needed.

Eligibility is reviewed twice: first by our office team at the time of booking, and again by the NEPT crew on collection, to confirm the patient is suited to non-emergency transport.

Want to know more about our NEPT service?

Read about our Non-Emergency Patient Transport service