Pri­va­cy Policy

This Pri­va­cy Pol­i­cy explains how Pro-Ser­vices Tas­ma­nia Pty Ltd col­lects, uses, stores, and pro­tects per­son­al infor­ma­tion in com­pli­ance with Aus­tralian pri­va­cy laws. It details indi­vid­u­als’ rights and how they can access or cor­rect their information.

1. Introduction
Pro-Services Tasmania Pty Ltd ("we", "our", or "us") is committed to protecting the privacy and security of personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information
We collect personal information necessary for our business operations, including but not limited to:

  • Names, addresses, phone numbers, and email addresses
  • Payment details and billing information
  • Employment and business details where relevant
  • Any other information required to provide our services

We may collect this information directly from individuals or third parties, such as clients, business partners, or publicly available sources.

3. Use of Personal Information
We use personal information for the following purposes:

  • To provide and manage our services
  • To communicate with clients, employees, and business partners
  • To process payments and manage accounts
  • To comply with legal and regulatory obligations
  • To improve our business operations and customer experience

We will not use personal information for any other purpose without consent, unless required by law.

4. Disclosure of Personal Information
We may disclose personal information to:

  • Employees, contractors, and service providers who assist in our operations
  • Regulatory authorities, government agencies, or law enforcement where required by law
  • Third parties as authorised by individuals

We take reasonable steps to ensure that any third parties receiving personal information comply with privacy obligations.

5. Storage and Security of Personal Information
We take reasonable precautions to protect personal information from unauthorised access, modification, disclosure, or loss. This includes implementing security measures such as:

  • Secure electronic storage and password protection
  • Restricted access to personal data
  • Regular data security reviews

Despite our efforts, no data transmission or storage can be guaranteed as completely secure. Individuals share information with us at their own risk.

6. Access and Correction of Personal Information
Individuals have the right to request access to or correction of their personal information. Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe and may require verification of identity.

7. Cookies and Website Usage
Our website may use cookies and tracking technologies to improve user experience. Users can adjust browser settings to refuse cookies, but this may affect website functionality.

8. Complaints and Contact Information
If you have any questions, concerns, or complaints about how we handle personal information, please contact us:

Pro-Services Tasmania Pty Ltd
PO Box 131, Kings Meadows TAS 7249
Email: info@promedtas.com.au
Phone: 1300 303 419

We will investigate and respond to privacy complaints in a timely manner. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective from the date of publication.

Last Updated: 30/01/2025